Westwind Energy (Westwind) appreciates that community engagement goes well beyond the requirements necessary under the planning permit and is committed to business practices that are good for people, communities, and the planet.
Our approach to community engagement is guided by

Empathy and respect for community concerns

Developing shared outcomes for the mutual benefit of the host community, landholders and wind farm developer/operator

Mutual respect via genuine dialogue to identify mutually agreeable solutions

Developing strong local relationships

Ensuring staff are visible in the community

Local purchasing policy

A commitment to transparent, simple and straightforward communication

Inclusive of diversity

WestWind in the Community – News

Why is wind energy an ‘inexpensive’ source of electricity?
Why is wind energy an ‘inexpensive’ source of electricity?

You’ve probably heard that wind energy is inexpensive, but what does this actually mean? The cost of energy for any generator is its whole of life costs divided by its lifetime generation; normally measured in $ per MWh. Cost of energy considers all costs, including...

How do we choose a site for a wind farm?
How do we choose a site for a wind farm?

There are number of different factors that go into site selection for wind farms, although primarily, there are three main areas of consideration that either ‘make or break’ a site: Wind Resource: The purpose of a wind farm is to extract energy from the wind and...

Golden Plains Wind Farm Community Benefit Fund
Golden Plains Wind Farm Community Benefit Fund

  The Golden Plains Wind Farm Management (GPWFM) Community Benefit Fund has been established to provide financial sponsorship support for a range of community-based initiatives, projects and events that benefit local communities. The objective of the Fund is...

Bureau of Meteorology’s Annual Climate Statement 2019

Bureau of Meteorology’s Annual Climate Statement 2019

In early January, the Bureau of Meteorology released its Annual Climate Statement for 2019 which summarises their observations across the calendar year. 2019 was Australia’s driest year on record. Across the country, total rainfall was 40% below the long-term average...

Activities For Children

Activities For Children

"Mum, I'm Bored!"  We are all going through difficult times as a result of COVID-19. At Golden Plains Wind Farm Management (WestWind Energy), we are making changes to the way we go about our business to protect our people and our community. Most of our people are...

Covid-19 Update

Covid-19 Update

  WestWind Energy is proactively monitoring the Coronavirus (COVID-19) situation and potential impacts on our staff and the local communities where we operate. As a result, WEstWind is taking the following actions in relation to our community engagement...

Know Your CRG

The inaugural Golden Plains Wind Farm Community Reference Group has been appointed. Read more about the CRG

How wind farms reduce electricity costs

When we’re out in the community, we often get asked how wind farms helps to reduce the cost of electricity.Take a read of this short article, to find out

Project Updates

GOLDEN PLAINS WIND FARM

The Golden Plains Wind Farm is WestWind’s latest proposed development…

WARRACKNABEAL WIND FARM

The Warracknabeal Wind Farm is in early stages of development…

LAL LAL WIND FARM

In April 2009, the Lal Lal Wind Farm was granted approval for up to 64…

Newsletters

May 2019
August 2019

Grievance and Complaints

Effective and timely response to community complaints is essential for maintaining good community relations.

WWE’s complaints management system has been designed and established in accordance with the Australian Standard AS/NZS 10002:2014 – Guidelines for Complaint Management in Organisations.

 

All community / stakeholder grievances received will follow the procedure outlined in the attached document. Complaints and incidents will be handled according to the following grievance procedures to ensure continuous improvement of the system:

 

Readily accessible information on how complaints can be made free of cost to complainants.

Immediate acknowledgement of complaints and regular and comprehensive feedback to complainants on actions proposed, their implementation and success or otherwise.

Ideally, closure of complaints by agreement with complainants; alternatively, where agreement can’t be reached, demonstration of compliance and appropriate engagement with complainants.

Establishment and maintenance of a complaint register for the recording of receipt and acknowledgement of complaints, actions taken, success or otherwise of actions and complaint closure and for the register to be available to the public during normal working hours.

Reporting of the contents of the complaint register to the responsible authority as required, and

Regular, at least annual auditing of the implementation of the complaints management plan with audit results being reported to the responsible authority.

In addition to the above, a procedure is required for the establishment and maintenance of an incident register for the recording of:

 

Environmental incidents

Non-conformances, and

Corrective Actions

The incident register must be available for inspection by the public during normal working hours and its contents should be reported to the responsible authority as required.

 

To view WWE’s grievance procedure click here.