Westwind Energy (Westwind) appreciates that community engagement goes well beyond the requirements necessary under the planning permit and is committed to business practices that are good for people, communities, and the planet.
Our approach to community engagement is guided by
Empathy and respect for community concerns
Developing shared outcomes for the mutual benefit of the host community, landholders and wind farm developer/operator
Mutual respect via genuine dialogue to identify mutually agreeable solutions
Developing strong local relationships
Ensuring staff are visible in the community
Local purchasing policy
A commitment to transparent, simple and straightforward communication
Inclusive of diversity
WestWind in the Community – News
"Mum, I'm Bored!" We are all going through difficult times as a result of COVID-19. At Golden Plains Wind Farm Management (WestWind Energy), we are making changes to the way we go about our business to protect our people and our community. Most of our people are...
WestWind Energy is proactively monitoring the Coronavirus (COVID-19) situation and potential impacts on our staff and the local communities where we operate. As a result, WEstWind is taking the following actions in relation to our community engagement activities to...
Welcome to Issue 6 of the Golden Plains Wind Farm Newsletter. Post Planning Permit approval for the Golden Plains Wind Farm (GPWF), the WestWind team has been very busy working on the detailed project design, including commencing the grid connection application...
There is a tendency to compare getting our home connected to the electricity network and connecting a large generator such as a wind farm to the network. The underlying question in people’s mind is “Why can’t it be simpler?” The reality is, whilst a home...
We were thrilled with the number of nominations we received for the Golden Plains Wind Farm Community Reference Group. There were over 20 applications, and it was a difficult process to select CRG members. The selection process was assisted by an...
Grievance and Complaints
Effective and timely response to community complaints is essential for maintaining good community relations.
WWE’s complaints management system has been designed and established in accordance with the Australian Standard AS/NZS 10002:2014 – Guidelines for Complaint Management in Organisations.
All community / stakeholder grievances received will follow the procedure outlined in the attached document. Complaints and incidents will be handled according to the following grievance procedures to ensure continuous improvement of the system:
Readily accessible information on how complaints can be made free of cost to complainants.
Immediate acknowledgement of complaints and regular and comprehensive feedback to complainants on actions proposed, their implementation and success or otherwise.
Ideally, closure of complaints by agreement with complainants; alternatively, where agreement can’t be reached, demonstration of compliance and appropriate engagement with complainants.
Establishment and maintenance of a complaint register for the recording of receipt and acknowledgement of complaints, actions taken, success or otherwise of actions and complaint closure and for the register to be available to the public during normal working hours.
Reporting of the contents of the complaint register to the responsible authority as required, and
Regular, at least annual auditing of the implementation of the complaints management plan with audit results being reported to the responsible authority.
In addition to the above, a procedure is required for the establishment and maintenance of an incident register for the recording of:
The incident register must be available for inspection by the public during normal working hours and its contents should be reported to the responsible authority as required.
To view WWE’s grievance procedure click here.